Policy: It has always been B&M Supplies policy to treat our customers in exactly in the way we like to be treated ourselves. Everybody hates the sight of small print, As well as do’s and don’ts we are required to offer you our own 'large print' version. You should note that your statutory rights under the current consumer protection laws are not affected.
Data & Privacy: The financial information collected from you at the time you place an order will be stored in our database and is used purely to carry out your instructions and action your payment. If you agree from time to time we may also email or mail you with our special offers however you may always opt out, we don't want to harass you and there are no circumstances under which, this information might be passed to a third party. This is in conjunction with the Data Protection act.
Supply: We undertake to supply you with the goods described in these Web Pages or in our brochure by any date you might reasonably request. If you have an urgent order it is always advisable to discuss your requirement on the telephone 01704553773. Some of our products are nearly always available for immediate despatch. Unless we have specifically agreed otherwise, delivery will be as soon as possible and not longer than 30 days.
Contact: We will only contact you in connection with your instructions and keep you well informed should we have any difficulties providing you with the specific goods ordered, to be delivered by your date specified. We will not email you at all without your permission.
Delivery: Obviously you the customer recognise that we do rely on Royal Mail's postal service or alternative Carriers ( other suitable carrier may be used for overseas deliveries) to perform the 'contract'. We monitor the performance of our carriers continuously. Whereas we have so rarely had a complaint about the quality of our goods, there have been a very small number of occasions when due to circumstances entirely beyond our control our goods have not arrived by the requested time. As soon as we have learned of this we have always offered to follow up orders and investigate how we can improve this service, we endeavour to ensure our customers are kept happy ones.
Guarantee: In the light of the forgoing you will appreciate we feel confident that we can unequivocally guarantee your total satisfaction with our products and service however at if at any time you are unhappy with our service or product please feel free to contact our customer service team and they will be able to support you (Southport 01704 553 773). Again you should note that your statutory rights under the current consumer protection laws are not affected
Refunds: see returns policy
Payment: Although our customers offer payment at the time of placing their order, it is our policy not to action Credit Cards or cash cheques until the week in which the goods are to be despatched. Payment online is powered by Worldpay for more info click here.
VAT: At the moment this site will apply VAT to every transaction on-line even to customers who are VAT exempt (you may be able to claim back VAT externally however). we are always looking at ways to improve service and hope to provide facilities to accommodate our VAT free customers. Customers can place an order via the telephone and receive a VAT free price if eligible.
Final Note: Any concern that you might have regarding security, privacy or complaint in connection with making a purchase online may always be taken up with any member of staff at our head office- 01704553773.