If any catalogue items are not required for any reason we will be happy to replace them or to refund their value provided that:
(a) They are returned to us carriage paid, unused, within 10 days of delivery.
(b) A written note is enclosed quoting the invoice number, and stating the reason for the items being returned. The return of non advertised special order or bespoke items may be subject to a 35% handling charge relating to admin costs.
Claims must be made to us within 48 hours of invoice date for any goods lost or damaged in transit. B&M Supplies will not entertain any claims made later than this deadline.
B&M Supplies reserve the right to apply a carriage charge plus handling at a rate of 5% on any order which has been entered for delivery and then subsequently refused.
Title of goods shall not pass from B&M Supplies to the customer for any goods until all debts owed, including any balance existing at the time of delivery are settled. The risk shall pass to the buyer on delivery.